We package your custom bike in a specially designed box that is extra thick and supports the bike with foam to absorb any impacts that may happen during transit. Even with this packaging, the inevitable damage could happen. Contact us immediately if you find an issue and we will take care of the rest.
Our mountain bikes are high performance products that are tested to the highest standards. Keeping this in mind, we also understand that issues may arise and when something happens we are here to support you. View our Term and Conditions to see how you are protected.
You love your new bike, you ride it a lot, and have recently crashed on it. If you find that your bike was damaged, no problem. We offer a crash replacement program to help you with just such a situation. Contact us to find out more details.
We sell only through our website www.eminentcycles.com. We are a direct-to-owner sales company, aimed at delivering the best bike to our customers for the best price. Currently we sell only in North America, but are expanding to other parts of the world in a years’ time.
If the high resolution photo’s on our website, blogs, media write ups, and a 5 year warranty with a 20 day return policy are not enough, you can visit us at our factory in San Diego, CA for a demo, or visit one of our demo events. Visit our Hands-On page for more details.
Most likely yes, we will check with the manufacturer and confirm its availability and fitment to our bike. Once confirmed, we will price it and send you a quote for the added request. Select “Request a custom part” in the parts type section of the bike builder to start this process.
Review the specifications section under the bikes page to determine what size frame, seat, and bars aligns with your size. Input your body size and select your appropriate sized components in the bike builder. One of our experts will review your selection against your measurements and confirm you have made the proper selections before the order is executed. If we see any discrepancies in fit, we will contact you to discuss.